Refund Policy

Last updated 21 August 2026

What you bought, when we refund in full, when we do not, and exactly how to ask.

What you bought

Featured display placement on cooked.rip. Your display time runs until another customer purchases a higher-priced placement, with a guaranteed minimum of 60 seconds of display time. Once your entry has been displayed, the service has been delivered.

We refund in full when

  • your entry is rejected by moderation before it goes live;
  • you were charged twice for the same entry;
  • a technical fault on our side stopped your entry from being displayed for the guaranteed 60 seconds; or
  • the payment was made without the cardholder's authorisation.

We do not refund

  • another customer purchasing a higher-priced placement;
  • change of mind after your placement has been displayed;
  • an entry removed for breaking the content rules in the Terms of Service.

How to request a refund

Email support@cooked.rip from the address you paid with, within 30 days, and include your receipt ID. We reply within 3 business days and approved refunds land back on the original payment method within 5–10 business days.

You can also review payments and manage your billing details on the billing page.

Before you dispute a charge

Email us first — we will almost always sort it faster than your bank can. Charges appear on your statement as the payment processor descriptor shown at checkout.

Contact us

cooked.rip is operated online only; email is the fastest way to reach a human. We reply within 3 business days.